Investigating - Clicking on "duplicate" produces an Error 500 page, but the duplicate is created when you go back to Admin > Newsletters.
Sep 10, 11:37 PDT
Investigating - We are currently investigating this issue.
Sep 10, 10:46 PDT
Investigating - We are currently investigating this issue.
Sep 10, 10:45 PDT
Investigating - We are currently investigating this issue.
Sep 10, 10:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 12:41 PDT
Investigating - If you update the link for a button it will update and display in the Edit Header area, but will not actually send the user to the new link.
Sep 3, 10:50 PDT
Investigating - On Android, sermon series created in the Dashboard (as opposed to using an external RSS feed) aren’t displaying in the app. It doesn’t show the series or any sermons.
Sep 3, 10:49 PDT
Investigating - We are currently investigating this issue.
Aug 27, 11:31 PDT
Investigating - We are currently investigating this issue.
Aug 27, 11:31 PDT
Investigating - We are currently investigating this issue.
Aug 27, 11:30 PDT
Identified - When creating a new email blast, on the left-hand side there is an option to send a test email to yourself or someone else. After clicking "Send" a notification pops up saying "Test message has sent!", but the message does not send.
Aug 27, 11:11 PDT
Update - We are continuing to investigate this issue.
Aug 27, 11:02 PDT
Investigating - We are currently investigating this issue.
Aug 27, 11:01 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 27, 10:59 PDT
Update - We are continuing to monitor for any further issues.
Aug 27, 10:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 27, 10:58 PDT
Investigating - We are currently investigating this issue.
Aug 27, 11:00 PDT
Investigating - When navigating into Giving 1.0 and editing the schedule of a recurring gift for a donor, the Monthly option is listed twice.
Aug 27, 10:47 PDT
Investigating - Currently, after an admin has integrated Giving 2.0 with ChMS, the admin can go into the Fund Management area and the integration has caused a duplicate of all funds.
The current workaround for this is to archive the funds. We are working towards a long term solution.
Aug 27, 10:03 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 14:10 PDT
Investigating - When typing out a message via the inbox, if the message is longer than one line, the text overlaps, making it illegible on screen. The message still sends legibly however.
Jul 30, 14:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 13:52 PDT
Update - After adding in the checks into the Check Scanning space, the church admin was unable to update the Donor Name field to match the donor that gave the check.
Jul 26, 13:50 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:40 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:40 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:18 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 01/21/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:16 PDT
Update - After a check has been scanned, the status continues to say "Processed" instead of shifting to "Deposited."
Jul 26, 13:51 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:39 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:18 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 01/21/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:14 PDT
Update - When contacts have not been imported to the People space, the giving statements in 2.0 will not generate for the church.
Jul 26, 13:49 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:16 PDT
Update - We are continuing to investigate this issue.
Jul 9, 12:19 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 01/29/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:17 PDT
Update - This bug occurs when a church admin attempts to update their subscription within their account in Giving 1.0. They are unable to update and have to contact our support team directly to have this updated.
Jul 26, 13:03 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:17 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 12/01/20, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:19 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:39 PDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 14:34 PDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 13:17 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:16 PDT
Investigating - We are currently investigating this incident. Fund Name for Elvanto Event not showing in Funds, so mapping funds won’t work to push into Elvanto.
This bug was identified on 06/14/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:22 PDT

About This Site

Welcome to Tithe.ly's status page. All services are tracked and relayed to this website. We're also using this as a space to share incidents we'd like you to have visibility to.

Please check this page often and if you have any further questions reach out to support@tithe.ly.

Admin Hub
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Giving Transaction Processing
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Giving Admin Dashboard and Giving Form
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Quickbooks Integration
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Giving (BETA)
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Messaging
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Pay
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ChMS (Australia server)
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ChMS (USA server)
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ChMS (Europe server)
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Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 07:02 PDT
Identified - When batches are pushing from Tithe.ly Giving into ChMS and Quickbooks, there are duplicate transactions being shown in the batches. This looks to be a regression from some work that the team did last week. We are hoping to have this fixed by end of day today, September 14, 2021.
Sep 14, 09:18 PDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

Unresolved incidents: Comms - Sites: Duplicating a Newsletter leads to Error Page, ChMS: People - Email thread disappeared due to People Merge, ChMS: People - Errors Mass Manage adding Groups, ChMS: People - Phone number not saving with an error message saying it “already in use”.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.