Identified - The issue has been identified and a fix is being implemented.
Jul 30, 14:10 PDT
Investigating - When typing out a message via the inbox, if the message is longer than one line, the text overlaps, making it illegible on screen. The message still sends legibly however.
Jul 30, 14:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 13:52 PDT
Update - After adding in the checks into the Check Scanning space, the church admin was unable to update the Donor Name field to match the donor that gave the check.
Jul 26, 13:50 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:40 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:40 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:18 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 01/21/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:16 PDT
Update - After a check has been scanned, the status continues to say "Processed" instead of shifting to "Deposited."
Jul 26, 13:51 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:39 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:18 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 01/21/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:14 PDT
Update - When contacts have not been imported to the People space, the giving statements in 2.0 will not generate for the church.
Jul 26, 13:49 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:16 PDT
Update - We are continuing to investigate this issue.
Jul 9, 12:19 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 01/29/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:17 PDT
Update - This bug occurs when a church admin attempts to update their subscription within their account in Giving 1.0. They are unable to update and have to contact our support team directly to have this updated.
Jul 26, 13:03 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:44 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:17 PDT
Investigating - We are currently investigating this incident.
This bug was identified on 12/01/20, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:19 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 04:39 PDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 14:34 PDT
Update - We are continuing to work on a fix for this issue.
Jul 9, 13:17 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 13:16 PDT
Investigating - We are currently investigating this incident. Fund Name for Elvanto Event not showing in Funds, so mapping funds won’t work to push into Elvanto.
This bug was identified on 06/14/21, but is being reported on 07/09/21 to bring visibility to customers as it is still a work in progress.
Jul 9, 12:22 PDT

About This Site

Welcome to Tithe.ly's status page. All services are tracked and relayed to this website. We're also using this as a space to share incidents we'd like you to have visibility to.

Please check this page often and if you have any further questions reach out to support@tithe.ly.

Admin Hub
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Giving Transaction Processing
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Giving Admin Dashboard and Giving Form
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Quickbooks Integration
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Giving (BETA)
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Messaging
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Pay
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ChMS (Australia server)
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ChMS (USA server)
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ChMS (Europe server)
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Past Incidents
Aug 2, 2021

No incidents reported today.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

Unresolved incident: Comms: Messaging - Multiple Line Messages Illegible.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021
Resolved - This incident has been resolved.
Jul 27, 08:47 PDT
Update - We are continuing to monitor for any further issues.
Jul 10, 05:04 PDT
Update - We are continuing to monitor for any further issues.
Jul 10, 04:49 PDT
Monitoring - After scheduling a blast, if a user attempts to re-schedule the timing of the blast, the newly selected time will not be implemented.

Reported - 4/19/21
Jul 9, 10:53 PDT
Resolved - This incident has been resolved.
Jul 27, 08:45 PDT
Monitoring - When importing an RSS feed into Tithe.ly Sites, video files are transferred, but audio files are ignored.

Reported - 5/28/2021
Jul 9, 10:51 PDT
Resolved - This incident has been resolved.
Jul 27, 08:44 PDT
Monitoring - When you download the subscriber CSV file from the Newsletter subscribers area, it only pulls the first 100 names and corresponding emails. Those on the subscriber list after 100 will not appear on the exported file.

Reported - 5/28/2021
Jul 9, 10:49 PDT
Jul 26, 2021

Unresolved incidents: Finance: Giving 1.0 - Update Billing, Finance: Giving 2.0- Tax Statements and People, Finance: Check Scanning - Deposits not Displaying, Finance: Check Scanning - Statuses Incorrectly Listed.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - This incident has been resolved. There is nothing you will need to do to receive the update.
Jul 22, 13:31 PDT
Identified - While editing multiple services at a time in Elvanto this bug is causing an error for drag and drop scheduling of volunteers. You may experience being unable to add volunteers while using this tool at the moment. We believe this is affecting all customers and we are working on a fix that will be live in the coming weeks.
Jul 19, 17:00 PDT
Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - This incident has been resolved.
Jul 20, 09:48 PDT
Update - We are continuing to monitor for any further issues.
Jul 10, 04:41 PDT
Update - We are continuing to monitor for any further issues.
Jul 10, 04:39 PDT
Monitoring - The issue has been identified and we are working on implementing a fix.
This occurs when you go to Giving > Integrations > Your Apps > Configure (for ChMS (Elvanto) integration).
An error shows saying to wait 15 minutes, but no setup is installed.
Jul 9, 14:39 PDT
Jul 19, 2021